An initial
appointment can be scheduled at Texas Fertility
Center by calling (512) 451-0149 X 7449 and speaking
with one of
our New Patient Coordinators. If your appointment is for
infertility, we strongly encourage scheduling a time
for your initial visit when both you and your
partner are available. Once the appointment has been
scheduled, our New Patient Coordinators will work
closely with you to complete the registration
process. As part of this process, a New Patient Information Booklet, will be mailed
to you. Alternatively, you can download it from our
website.
A New Patient Coordinator will confirm your insurance coverage and ask you specific questions to determine the extent of that coverage. In order for the coordinator to verify this information and to provide an estimated cost for your initial visit, we will need some information on both you and your partner. We ask that you complete and return our Patient Information and Insurance Information forms to us at least 7 days prior to your scheduled appointment. For your convenience, these forms can be submitted directly from our website Patient Information (Online) and
Insurance Information (Online). If you prefer, they can also be downloaded and then either faxed to (512) 451-0977 or mailed to:
Texas
Fertility Center
Attn: New Patient Coordinator
6500 N. Mopac
Expressway, Bldg I, Ste 1200
Austin, TX
78731
You will be contacted prior
to your initial visit to review your insurance
coverage, to go over the estimated cost for your first visit, and to answer any questions you may have
in preparation for your appointment. We encourage
patients to also independently verify their
coverage, and we have provided an
insurance
benefit questionnaire that can be downloaded
from our website to assist in talking with your
insurance company. If the insurance company
requires a referral to Texas Fertility Center, you
must obtain it before being seen. This can be
done by contacting your primary care physician.
Payment in full will be due at the time of service
if our office is not a contracted provider with your
insurance company or if you do not have insurance
coverage for the visit. Questions regarding
insurance benefits can be discussed with a New
Patient Coordinator at (512) 451-0149 x 7420 or by
emailing your questions to:
newpatient@txfertility.com.
Please be aware that neither the verification of
benefits that you obtain from your insurance
company, nor the verification that we obtain,
guarantees payment by the insurance provider.
If your appointment is for infertility or if you are
attempting pregnancy, both you and your partner are strongly encouraged to be at the initial visit.
According to the Texas Medical Practice Act, we
cannot prescribe medications or order tests (semen
analysis, antisperm antibodies, hormone levels,
infectious disease screening, etc.) on patients
without first at least taking their medical
history. Having both partners present at the
initial visit will therefore avoid any unnecessary
delays in the diagnostic and treatment processes.
Please note that there is an additional fee for the
evaluation and management services provided to the
male partner. Our New Patient Coordinator will
verify insurance coverage to determine if this
service will be covered by either the female or male
partner’s insurance. If your insurance company
requires a referral prior to being seen, please
contact your primary care physician, as this
documentation must be obtained before your initial
visit.
A
copy of any relevant medical records (i.e. previous
infertility testing, treatment or surgeries that
either you or your partner may have had) should be
sent to Texas Fertility Center prior to your initial
visit. An Authorization for Release of Confidential
Information (To TFC) can be downloaded from our website to expedite this
process. In order to insure that your initial visit
is as productive and informative as possible, please
submit this request for records to your previous
physician(s) at least 15 business days before your
initial appointment with our office.
For more information on scheduling a
new patient appointment with Texas Fertility Center,
please contact one our New Patient Coordinators at (512)
451-0149 (Ext. 7420 or Ext 7449) or email your questions to:
newpatient@txfertility.com.
General Information
Our regular office
telephone hours are 8:30 a.m. to 12:00 p.m. and
1:30 p.m. to 4:00 p.m., Monday through Friday.
Our office hours
are 7:30 a.m. to 12:00 p.m. and 1:30 p.m. to
5:00 p.m., Monday through Friday.
In order to be fair
to all of our patients, we see patients only by
appointment, with obvious exceptions made for
true medical emergencies.
Our physicians are
available to see established patients who must
be seen on weekends and on holidays. We will
announce any available office hours for the
upcoming weekend and/or holiday every Friday on
our after-hours telephone message. This message
is updated weekly.
As our physicians
only see a limited number of new patients each
week, our policy requires you to secure your new
patient appointment time with a deposit via
credit card or personal check/money order. If
you cannot keep your appointment, please cancel
or reschedule at least 48 hours in advance of
your scheduled appointment to avoid forfeiting
your deposit.
